Technical support

If you have any questions about designs, diagrams or technical solutions by Intelight, please fill in the form below. Our consultant will contact you as soon as possible. Do you have a problem connecting emergency module to your fitting? Are you looking for a ready-made solution? Use our form now! The form helps you to correctly order installation diagrams for Intelight emergency modules. Also, check our diagram database. The solution you are looking for already might be there.

Technical assistance form

Before installation...
Before installing the emergency module it has to be checked which light tube is able to operate in emergency mode.
Whilst in mains operation, please remove the tube from the fitting and then replace it again. If the tube lights up, it is possible to connect its circuit to the emergency module. Considering different configurations and wiring circuit protection systems for output ballasts after installing, it is necessary to test the operation of fitting in mains and emergency mode. In case of faulty operation of the fitting, please make sure that all the electrical connections are made in accordance to the appropriate diagram. If the connections are appropriate and the fitting continues to fail, please contact our support at:

CAUTION! Terms and condition of technical support

* The Ordering party makes use of diagrams on their own responsibility. Intelight is not responsible for any damage occurring due to installation in accordance to the proposed diagram.

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